FAQs

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Frequently Asked Questions

Got a question? Don’t be afraid to ask! Our team is always ready to give you the information you need.

What products do you use?

At Alliance Security we only use the best and most current products compatible with the Alarm.com platform and App. Why? Because our clients expect and deserve the most reliable up-to-date products on the market.

What certification do you have?

All of our technicians and installers are certified Alarm.com technicians. As a result, our installations are professionally done ensuring that your system works correctly when needed.

Do you do residential or commercial installations?

Alliance Security Systems has both residential and commercial clients.

What is the benefit of buying an alarm system instead of leasing it?

While you do pay more upfront when buying a system, you also own it outright. Why does that matter? For one thing, if you sell your house, the alarm system can be included in the sale. However, if you lease a system, you must end your contract before you sell. Plus, if the new owners don’t want the system, they will also have to pay to have it removed, or take over your existing contract.

What happens if we have a false alarm?

We use top quality security systems, so false alarms are rare. However, if you do have one, we service the system, find out the problem and pay for the false alarm.

Do you offer a 24-hour service?

Yes, we offer both 24-hour telephone support and service calls.

How often do you do a system confidence test?

While conventional systems send a test daily, smarter systems testing and communications are done several times a day.

How long is your labour and equipment warranty?

Both labour and equipment are covered by the manufacturer’s warranty for as long as you are on line with us.

What are your service rates and fees?

Our rates fluctuate, so please ask for details. There are no hidden truck or mileage charges.